By using this website, you accept our use of cookies. Want to know more?
ACCEPT
call lawstore on 0208 313 7084

FAQ

LawStore have compiled a list of commonly asked questions and their answers below,
if you still cannot find what you are looking for feel free to contact us.
What is the difference between quick registration and full registration?
Once you have decided on a document and you want to begin the questionnaire, you will need to complete a quick registration. All you will need to provide is your name, email address and your chosen password. You will not need to purchase the document at this stage and you can save it for later if you wish to do so. Should you wish to purchase a product you will need to undertake a full registration which requires more details from you e.g. your address.

View our Privacy Policy which explains how we use your personal information.
What is the difference between a 'document' and a 'document pack'?
A document will give you just that - one legal document or letter and an associated solicitor review depending on the service level you purchased for the document.

A document pack contains a number of related documents that are sold together, for example, a divorce pack, identity theft recovery pack or complaint letters pack. The pack may contain a number of instances of legal review which can be used for certain documents as detailed in the pack or product description.
I'd like to speak to someone about the LawStore service before I proceed, is this possible?
Absolutely, just view our Contact us page for details of how to get in touch with us.
What makes LawStore different from other online legal services?
Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.

Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is of the highest quality and legally sound.

Finally, with all our documents you have the ability to try out the document free of charge.
Which documents are available?
To view a list of available documents, simply browse to the related page - Business law, Family law, Employment Law, Landlord and Tenant, Wills and Probate - and select the area of law to which the document you are looking for relates.
Can I reuse my documents?
Unfortunately you will only be able to use a purchased document once; however if you purchased a pack of documents or letters, you may be able to use certain documents more than once and this will be made clear in the document or pack description at the time of purchase.
How do I contact you?
Just select the Contact LawStore button that appears in the header throughout the website.
I cannot find the document I need
If you are unable to find the document you are looking for, please contact us. We will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.
How are documents created?
Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.

Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is of the highest quality and legally sound.

Finally, with all our documents you have the ability to try out the document free of charge.
Can I obtain a VAT invoice?
A VAT invoice will be set to you by email for every document or pack purchased. If you have not received this, please contact our customer services team who will happily resend this to you.
What is your complaints procedure?
We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please Contact us
Which web browser do I need?
The minimum browser requirements for creating documents on the website are Internet Explorer version 6.0 and above, Mozilla Firefox version 2.0 and above.
Why doesn't the document open in my browser?
If you are using a computer at work or at home, this may be because of a security setting in your web browser. If you still experience difficulty, please Contact us we will be able to assist you.
My account, My services, My documents - I'm confused!
My account: Contains the personal details you entered when you registered with LawStore. From this section of the site you are able to view and/or amend any of these details.

My services: Contains an overview of services you have purchased.
  • Summary: An overview of templates (you have purchased), documents in progress, documents with your chosen solicitor firm for approval, and those already approved by a solicitor firm.
  • My templates: Here you can start to create new legal documents based on the legal templates you have purchased.
  • My documents: This screen displays all default folders and folders created by you in which your documents are stored.
    • Free trials - documents you have created but not yet purchased
    • With solicitor - documents currently with a lawyer for review
    • Returned from solicitor - documents already reviewed by a lawyer and now requiring further action from you
    • Approved - documents reviewed and approved by a lawyer
    • Bin - documents you have discarded (these will be deleted permanently after 30 days)
    • Other named folders - these are folders you have created and named
How can I see which documents I've tried, and which ones I've bought?
When logged in, click on the 'My services' link, followed by 'My documents'.

From this screen you are able to see any documents you have previously tried but not yet purchased. They will be stored in the 'Free trials' folder.

After opening the folder by clicking on 'Free trials' you will be presented with a list of all of the documents you have tried for free. From this screen you have the ability to purchase any document, after which it will automatically be moved to 'In progress' on the Summary page.
How do I track the progress or status of any document I have sent for review?
Click on the 'My services' link when logged in. Here you can track the progress of any service - whether it's not yet started, in progress or complete.
What happens when my document is returned from review?
You will receive an email from one of our solicitors which includes the comments from the lawyer who reviewed your document, and advises you to log back onto the website to retrieve your document. Remember, if your document has been approved it will be in the 'Approved' folder, else the 'All documents' folder.
How do I print my document?
Once you have logged into the website, visit the 'My documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on 'Show options' and select 'Print preview'. This will open the document as a PDF file which you can either save or print.
What is Rapidocs®?
Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information are available in the accompanying, comprehensive user notes.
What is the difference between 'Self Service', 'Assisted Service' and 'Fully Solicitor Serviced'?
Below we provide an overview of each service level. If you are still unsure please don't hesitate to Contact us

Self Service:
  • Draft your document instantly by answering a series of easy-to-answer questions
  • Helpful explanation and guidance notes
  • Store, manage, track and print your document online
  • Courtesy call from LawStore to identify any further needs or requirements that you may have

Assisted Service
  • Draft your document instantly by answering a series of easy-to-answer questions
  • Helpful explanation and guidance notes
  • Store, manage, track and print your document online
  • Securely send your completed document to our legal team for assistance
  • Our legal team reviews your document suggesting any changes you should make
  • Notification that your document is ready for printing and signing

Fully Solicitor Serviced
  • Draft your document instantly by answering a series of easy-to-answer questions
  • Helpful explanation and guidance notes
  • Store, manage, track and print your document online
  • Securely send your documents to our solicitors for advice and review
  • Your personal lawyer reviews your document making any necessary bespoke changes
  • Additional support by email and telephone at no extra cost to you
  • Notification that your document is ready for printing and signing
Is a real lawyer used in every case?
Every document you purchase at a 'Solicitor Managed’ or 'Assisted Service' service level, and send for review, is reviewed by an appropriately qualified legal professional. If your matter is more complex and cannot be resolved with one of our document services, simply Contact us with a summary of your case. We will then contact you directly to discuss the matter, advising of the best option; along with any charges.
Does it matter where I live?
We will recommend a law firm to you selected by a combination of their legal specialisation and location. Even if that firm is not located particularly close to where you live, most services can easily be completed using email and telephone. All of our solicitor firms are authorised and regulated by the Solicitors Regulation Authority.
What happens if my case is more complex and requires further assistance?
Your assigned lawyer will advise you if this is the case, and arrange to engage with you by telephone or face-to-face, to make sure your matter is dealt with in the most appropriate manner. They will provide you with a quote for any additional services they provide.
Can I contact the lawyer dealing with my legal issue?
Some services are restricted to advice only by email; others may include telephone advice, this will be clearly explained in the product or document description before you make a purchase. If you are in any doubt as to what support and advice is applicable to any product please Contact us
Why should I use LawStore instead of going directly to a law firm?
Handling your legal matter through LawStore is more convenient and will save you money. Furthermore, the process is far more transparent, with fixed-fee prices, and is available whenever it suits you, 24 hours a day, 7 days a week.
It doesn't seem like my matter can be handled by a fixed-fee document service, can you help?
Yes. Contact us and tell us a bit about your case. We will then recommend the best course of action tailored to help with your issue, and contact you to discuss the details, including costs / charges that may be involved. Wherever possible we will always offer fixed fees and competitive hourly rates, explaining all the costs with you at the onset.
What happens if my document turns out to be more complicated than I envisaged?
Whilst we advertise all our services as fixed price, there is only so much lawyer time that we can provide in any one service. If you require a document that requires more bespoke drafting than we envisaged for the fixed price, you will be quoted a fixed fee or hourly rate to have the document completed to your exact requirements. Alternatively, your lawyer may advise you how far they can go to meet your requirements within the fixed price you have already paid.
Can I buy further legal support?
If you require a document that requires more bespoke drafting than we envisaged for the fixed price, you will be quoted a fixed fee or hourly rate to have the document completed to your exact requirements.

If you would like to buy another instance of legal review for a document you have previously sent to a solicitor firm, please contact our customer services team.