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flight delay claims

Flight Delay and Cancellation Claims



Did you know you can get compensation for your cancelled or delayed flight? Don’t let airlines fly away with your money as well as your time.

How inconvenient is it when your flight is delayed or cancelled? Don’t let your airline get away with it! You can now claim compensation of up to £515 for a delayed flight or your money back on a cancelled flight, dating back to 2005. We have a team of travel compensation experts who can help put things in motion for you. Know your rights and get refunded!


Flight Delayed – What can I do?

You may now be able to claim on a delayed flight dating back to 2005 but there are some conditions:
  • You must have departed from an EU airport (regardless of the airline)
  • Or you were on an EU airline when the flight landed at an EU airport
  • The delay needs to be the airlines fault


If all or some of these conditions apply to you, start by gathering all the documents relevant to the flight – tickets, boarding passes and any proof of the delay.


Flight Cancelled – What can I do?

Compensation for cancelled flights is dependant on the reason for the cancellation. If the airline can prove the cancellation was caused by ‘extraordinary circumstances’, then no compensation is payable.

Extraordinary circumstances are situations beyond the control of the airline, for example, security risk, political instability or severe weather that makes flying dangerous. Strikes can also be included in this category. Technical issues can be 'extraordinary circumstances' but not where the situation should have been picked up by routine maintenance.

It’s worth challenging your airline if you don't agree that there were extraordinary circumstances, for example if you are told you can't fly due to weather conditions, but other flights are departing. Airlines sometimes stretch the definition of extraordinary circumstances further than they should.

If you still feel aggrieved by the airline, then you should write to the airline setting out your cancellation situation. If you need assistance with drafting these letters or if you have hit a brick wall and need help taking your claim further, our claims experts can help you!

If this doesn’t get you any compensation you can take the complaint further by writing to the Civil Aviation Authority (CAA) or the European Consumer Centre (ECC) and then if all else fails to the small claims court.


How do I claim for delayed or cancelled flights?

If you believe that you are owed compensation by your airline for a delayed or cancelled flight you will need to:
  • Ensure that you meet all the criteria detailed on the Flight Cancelled and Flight Delayed pages
  • Gather evidence to prove that it was the airlines fault that the flight was delayed or cancelled
  • Contact MTA Solicitors to pursue your claim effectively and efficiently


What Will It Cost Me?

We work on a No Win No Fee basis for flight compensation claims at 25% + VAT so you’re at no more financial risk to claim at any point. The costs are as follows to claim compensation for a delayed or a cancelled flight:
  • Initial complaint letter to the airline, the CAA /ECC or regulator for the departing country – (No win No fee)
  • Drafting Claim Form on your behalf to file at court – (No win No fee + Disbursements)
  • Any additional letters sent on your behalf – (No win No fee)


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